:root{
  --bg:#f4f6f9;--panel:#fff;--border:#dde3ea;--text:#1f2937;--muted:#6b7280;
  --primary:#2563eb;--primary-hover:#1d4ed8;--accent:#0891b2;--danger:#dc2626;
  --success:#16a34a;--warn:#d97706;--shadow:0 1px 3px rgba(0,0,0,.08);--radius:8px;
}
*{box-sizing:border-box}
body{margin:0;font-family:system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;background:var(--bg);color:var(--text);font-size:14px}
h1,h2,h3{margin:0 0 8px}h1{font-size:20px}h2{font-size:20px}h3{font-size:13px;text-transform:uppercase;color:var(--muted);letter-spacing:.5px}
.muted{color:var(--muted);font-size:12px}.hidden,[hidden]{display:none!important}
.app-header{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;padding:12px 20px;background:var(--panel);border-bottom:1px solid var(--border);box-shadow:var(--shadow)}
.header-right{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.user-label{color:var(--muted);font-size:12px}
.conn-indicator{font-size:12px;padding:4px 10px;border-radius:999px;font-weight:600}.conn-ok{background:#dcfce7;color:var(--success)}.conn-sync{background:#fef3c7;color:var(--warn)}.conn-error{background:#fee2e2;color:var(--danger)}.conn-unknown{background:#e5e7eb;color:var(--muted)}
.metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;padding:16px 20px}.metric-card{background:var(--panel);border:1px solid var(--border);border-radius:var(--radius);padding:14px;box-shadow:var(--shadow);display:flex;flex-direction:column;gap:4px}.metric-value{font-size:24px;font-weight:700;color:var(--primary)}.metric-label{font-size:12px;color:var(--muted)}
.toolbar{display:flex;gap:10px;padding:0 20px 16px;flex-wrap:wrap}.toolbar input[type=search]{flex:1;min-width:240px}
.layout{display:grid;grid-template-columns:380px minmax(0,1fr);gap:16px;padding:0 20px 20px;align-items:start}.case-list-panel,.detail-panel{background:var(--panel);border:1px solid var(--border);border-radius:var(--radius);padding:16px;box-shadow:var(--shadow)}
.case-list{display:flex;flex-direction:column;gap:8px;max-height:70vh;overflow-y:auto}.case-item{border:1px solid var(--border);border-radius:var(--radius);padding:10px 12px;cursor:pointer;transition:background .15s,border-color .15s}.case-item:hover{background:#f9fafb;border-color:var(--primary)}.case-item.active{border-color:var(--primary);background:#eff6ff}.case-item .row1{display:flex;justify-content:space-between;gap:8px}.case-item .ref{font-weight:700}.case-item .client{font-size:13px}.case-item .problem{font-size:12px;color:var(--muted);margin-top:4px;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.case-item .meta-row{font-size:11px;color:var(--muted);margin-top:6px;display:flex;gap:8px;flex-wrap:wrap}
.badge{display:inline-block;font-size:11px;font-weight:600;padding:2px 8px;border-radius:999px;white-space:nowrap;background:#e5e7eb}.badge-Abierto{background:#dbeafe;color:#1e40af}.badge-Pendiente{background:#fef3c7;color:#92400e}.badge-Resuelto{background:#dcfce7;color:#166534}
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.form-grid label{display:flex;flex-direction:column;font-size:12px;color:var(--muted);gap:4px}.form-grid .full{grid-column:1/-1}
input,select,textarea{font-family:inherit;font-size:13px;padding:8px 10px;border:1px solid var(--border);border-radius:6px;background:#fff;color:var(--text);outline:none;transition:border-color .15s}input:focus,select:focus,textarea:focus{border-color:var(--primary)}textarea{resize:vertical;min-height:80px}
.form-meta{display:flex;gap:16px;flex-wrap:wrap;font-size:11px;color:var(--muted);margin:12px 0;padding-top:10px;border-top:1px dashed var(--border)}.form-actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:12px}
.btn{font-family:inherit;font-size:13px;font-weight:600;padding:8px 14px;border-radius:6px;border:1px solid transparent;cursor:pointer;transition:background .15s,opacity .15s}.btn:disabled{opacity:.55;cursor:not-allowed}.btn-primary{background:var(--primary);color:#fff}.btn-primary:hover:not(:disabled){background:var(--primary-hover)}.btn-secondary{background:#fff;color:var(--text);border-color:var(--border)}.btn-secondary:hover:not(:disabled){background:#f3f4f6}.btn-accent{background:var(--accent);color:#fff}.btn-danger{background:var(--danger);color:#fff}.btn-sm{font-size:12px;padding:5px 10px}
.tipifications{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:18px}.tip-box{border:1px solid var(--border);border-radius:var(--radius);padding:10px;background:#fafbfc}.tip-text{font-family:Consolas,"Courier New",monospace;font-size:11px;white-space:pre-wrap;word-break:break-word;max-height:200px;overflow-y:auto;margin:6px 0;padding:8px;background:#fff;border:1px solid var(--border);border-radius:6px}
.history-list{display:flex;flex-direction:column;gap:10px;max-height:400px;overflow-y:auto}.history-item{border:1px solid var(--border);border-left:4px solid var(--accent);border-radius:var(--radius);padding:10px 12px;background:#fafbfc}.history-item .h-head{display:flex;justify-content:space-between;gap:8px;flex-wrap:wrap;margin-bottom:4px}.history-item .h-agent{font-weight:700}.history-item .h-date{font-size:11px;color:var(--muted)}.history-item .h-field{font-size:12px;margin-top:4px}.history-item .h-field strong{color:var(--muted);font-weight:600}
.modal{position:fixed;inset:0;background:rgba(0,0,0,.45);display:flex;align-items:center;justify-content:center;z-index:1000}.modal-box{background:#fff;padding:24px;border-radius:var(--radius);max-width:420px;width:90%;box-shadow:0 10px 40px rgba(0,0,0,.2)}.modal-box input{width:100%;margin:12px 0;padding:10px}.modal-actions{display:flex;justify-content:flex-end;gap:8px}
.toast{position:fixed;bottom:20px;right:20px;background:#111827;color:#fff;padding:12px 18px;border-radius:var(--radius);font-size:13px;box-shadow:0 8px 20px rgba(0,0,0,.2);z-index:2000;max-width:360px}.toast.success{background:var(--success)}.toast.error{background:var(--danger)}.toast.info{background:var(--primary)}
.reminder-banner{position:fixed;bottom:20px;left:20px;background:var(--warn);color:#fff;padding:14px 18px;border-radius:var(--radius);display:flex;align-items:center;gap:16px;box-shadow:0 8px 20px rgba(0,0,0,.2);z-index:1500;max-width:480px;font-size:13px}
/* Estilos de la aplicación compartida */
.app-shell{display:flex;min-height:100vh}.app-nav{width:230px;background:#fff;border-right:1px solid #e5e7eb;padding:14px 10px;flex-shrink:0}.app-nav h1{font-size:16px;color:#0f6cbd;margin:0 6px 4px}.app-nav small{display:block;margin:0 6px 14px;color:var(--muted);word-break:break-word}.app-nav a{display:flex;justify-content:space-between;padding:9px 10px;border-radius:6px;cursor:pointer;color:var(--text);text-decoration:none}.app-nav a:hover{background:var(--bg)}.app-nav a.on{background:#e6f0fa;color:#0a4f8a;font-weight:600}.app-nav .n{background:#0f6cbd;color:#fff;border-radius:10px;padding:0 7px;font-size:12px}.app-main{flex:1;padding:20px;min-width:0}.card{background:#fff;border:1px solid #e5e7eb;border-radius:8px;padding:16px;margin-bottom:16px}.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:12px;margin-bottom:16px}.kpi{background:#fff;border:1px solid #e5e7eb;border-left:4px solid #0f6cbd;border-radius:8px;padding:14px}.kpi b{font-size:28px;display:block}.kpi.w{border-left-color:var(--warn)}.kpi.d{border-left-color:var(--danger)}.app-main label{display:block;font-weight:600;margin:12px 0 4px}.app-main input,.app-main textarea,.app-main select{width:100%;padding:8px;border:1px solid #cbd5e1;border-radius:6px;font:inherit}.app-main textarea{min-height:90px;resize:vertical}.app-main .row{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:12px}fieldset{border:1px solid #e5e7eb;border-radius:8px;margin:14px 0;padding:6px 14px 14px}legend{font-weight:700;color:#0a4f8a;padding:0 6px}.radio label{display:inline-block;font-weight:400;margin-right:18px}.radio input{width:auto}.app-main button{padding:8px 14px;border:1px solid #cbd5e1;background:#fff;border-radius:6px;cursor:pointer;font:inherit}.app-main button:hover{background:var(--bg)}.app-main button.p{background:#0f6cbd;color:#fff;border-color:#0f6cbd}.app-main button.p:hover{background:#0a4f8a}.app-main button.x{color:var(--danger);border-color:var(--danger)}.tw{overflow-x:auto}table{width:100%;border-collapse:collapse;background:#fff}th,td{padding:8px 10px;border-bottom:1px solid #e5e7eb;text-align:left;vertical-align:top}th{background:#f9fafb;font-size:12px;text-transform:uppercase;color:var(--muted)}td.act button{padding:3px 8px;margin:1px;font-size:12px}tr.soon{background:#fff7e6}tr.late{background:#fdecef}.badge{padding:2px 8px;border-radius:10px;font-size:12px;background:#e5e7eb;white-space:nowrap}.b-P{background:#dbeafe;color:#0a4f8a}.b-R{background:#fef3c7;color:#92400e}.b-OK{background:#dcfce7;color:#107c10}.b-X{background:#e5e7eb;color:var(--muted)}.b-L{background:#fee2e2;color:var(--danger)}.filters{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:10px;margin-bottom:12px}.filters label{margin:0}#banner{background:#fff7e6;border:1px solid #f5c26b;border-radius:8px;padding:10px 14px;margin-bottom:14px;cursor:pointer;display:none}#toast{position:fixed;right:16px;bottom:16px;max-width:340px;z-index:2000}#toast div{padding:10px 14px;border-radius:6px;color:#fff;margin-top:8px}.app-main .muted{color:var(--muted)}dialog{border:0;border-radius:10px;max-width:640px;width:92%;padding:20px}dialog::backdrop{background:#0006}dl dt{font-weight:600;margin-top:10px}dl dd{margin:2px 0;white-space:pre-wrap}
@media(max-width:900px){.layout{grid-template-columns:1fr}.metrics{grid-template-columns:repeat(2,1fr)}}
@media(max-width:800px){.app-shell{flex-direction:column}.app-nav{width:auto;display:flex;flex-wrap:wrap;gap:4px}.app-nav h1,.app-nav small{width:100%;margin:0}.app-main{padding:14px}.metrics{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:700px){.tipifications{grid-template-columns:1fr}.form-grid{grid-template-columns:1fr}.form-grid .full{grid-column:auto}}